Please track your order at our Tracking page here.

If you need to cancel your order, please email our customer service team at customerservice@lashterally.com. Orders cannot be cancelled on Saturdays, Sundays, or holidays, but we will respond on the next business day. Once an order has shipped, we cannot accept cancellations.

If you need to change your address, please email our customer service team at customerservice@lashterally.com. Please note that orders cannot be modified on Saturdays, Sundays, or holidays, but we will respond on the next business day. Once an order has shipped, we cannot accept any changes.

Try looking in your junk or spam folder. You can also search your emails for "Order Confirmation #" from: customerservice@lashterally.com

You will receive an email with your tracking number as soon as your order ships. Please note that carriers typically do not update tracking information for 24-48 hours after the initial scan of your shipment. We recommend checking back in 48 hours. If you still do not see any tracking information, please contact our customer service at customerservice@lashterally.com

Orders placed on Lashterally.com are processed and shipped from our warehouse within 1-2 business days. Orders submitted after 11:00 AM PST will begin processing the next business day. Please note that business days are Monday through Friday, excluding holidays. Orders placed on Saturday or Sunday will be processed the following Monday. Shipments and deliveries occur only on weekdays. Shipping times are subject to change and will be confirmed at the time of order.You will receive a shipment notification email with a tracking number as soon as your package ships!

Typically, it takes 3-7 business days to receive your order. We're doing our best to deliver it promptly for you.

Please note that our system generates shipping labels based on the information provided by customers during checkout. If there is an error in your shipping information, please contact USPS to request a reroute of your package. A reshipment fee of $4.6 will apply to all orders. Lashterallty is not responsible for any lost or stolen packages resulting from incorrect information provided at the time of purchase.

Unfortunately, we do not ship internationally nor do we offer international returns at this time. We truly apologize for any inconvenience.

Please reach out directly to the delivery service for assistance first. If you provide us with a USPS claim number and detailed information, we may be able to help you further.

All packages returned to our warehouse will be refunded. Please note that shipping fee si non-refundable and will be deducted from your refund. If you need a reshipment, a fee of $4.6 will apply.

Please check our return/refund/exchange policy here.

Yes, but returns for refunds are only allowed for damaged, defective, or incorrect items. If you're not satisfied for another reason, you can still return the item, but it must be in its original, unused condition.

No, returns for refunds are only allowed for damaged, defective, or incorrect items. If you're not satisfied for another reason, you can still return the item, but it must be in its original, unused condition.

Return shipping and handling fees are the customer's responsibility unless the return is due to a damaged, defective or incorrect product, in which case, you may not be charged for return shipping.

Use this text to answer questions in as much detail as possible for your customers.

Absolutely! Our self adhesive lashes very simple, just place, press, and you're done. Perfect for beginners, making beauty accessible!

Step 1: Curl Your Natural Lashes Gently curl your natural lashes for a seamless blend.

Step 2: Pick A Cluster Using tweezers, pluck a lash cluster from below the dotted line on the tray.

Step 3: Place The Cluster Position the cluster underneath your natural lashes for a natural look.

Step 4: Secure The Lashes Use the end of your tweezers or your fingers to gently press and adjust the cluster until it feels secure.

Attention: Be careful to avoid touching the glue band area.

To remove false eyelashes, simply use your hands or tweezers to pinch the middle of the lash band and gently pull it away from your eyelid. After removal, store them in their original case to keep them in good condition. This method won't damage your natural lashes, as the false lashes adhere to the skin, not your actual lashes.

1. Prep Oil-Free Lids Cleanse with oil-free makeup remover to ensure maximum adhesion

2. Secure with Precision After application, press clusters with the Magic Tweezer for 3 seconds to activate adhesive

We recommend 3-5 clusters per eye for a natural look.

Yes, you can! While our self-adhesive lashes are designed to be worn on their own, applying a coat of mascara to your natural lashes beforehand can help them blend more seamlessly with the false lashes for a fuller look.

You can apply our self-adhesive lashes over eye makeup and still achieve great results. However, for optimal performance and durability, we recommend applying them on clean skin.

Our Self-Adhesive lashes can stay on for 24+ hours and are reusable for up to 2-3 times wears with proper care and storage.

Each cluster can stay on for 24+ hours and are reusable for up to 2-3 times wears with proper care and storage.

This is a self-adhesive false eyelashes with its own adhesive strips. No additional glue is required, which is more convenient to use.

Our self-adhesive lashes have a special adhesive strip that securely attaches the lashes directly to your eyelids without the need for additional glue. This makes for a quick and hassle-free application process.

You may clean the area around your eyelashes with a tissue before applying them, they will last longer.

Store lashes/clusters in their orginal case.

Yes

For the hygiene of the eye area and the service life of false eyelashes, we are recommend to remove false eyelashes before sleeping

No, we do not recommend swimming, bathing or going in water.